How was your experience?
Had reservations for 5 of us, small grandchildren included for the 10am Union Square pickup.. coming from Modesto began travels at 6am.. taking Bart to the square is most convenient. Got there at the required 9:45 only to find out that all tours from the square were cancelled, but we could go to the wharf...no car..so instructions for muni to the wharf..only to find that the next available tour was 12:30pm.. which turned into 1pm.. everyone in line was upset..no one even came over to the line to say they were late.. it was still coming etc. Now once on the tour, it was fun and the kids loved the quakers/water portion. I would suggest that these folks post what is happening to their online site and at least have the staff interact with the customers while they are in line, especially when things are not going well.