Allison White

Allison White’s Event Journal

New York Water Taxi Statue by Night Cruise

Watertaxisunset-031512
Saturday July 31, 2010 / 7:30pm (Boarding)
New York Water Taxi Statue by Night Cruise
2 tickets
General Admission - Adult
Fulton and South Street
New York, NY 10038

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If you sign up for this event beware! If you have any experience like ours you might not get what you think you paid for! I signed up earlier in the week for a 7:45 PM boat cruise and was really looking forward to seeing the sunset with my husband. We traveled in from Long Island on one of our only free Saturday nights without our kids. My confirmation # with Goldstar included specific instructions about showing up at least 1/2 hour early. It is really difficult to find street parking anywhere near the seaport, so we paid to park in a parking lot ($20/hour). When we got to the Circle Line ticket window at 6:55, ahead of the time we needed to be there, the attendant informed us that the "cruise was sold out" and that our confirmation with Goldstar was not a confirmation with Circle Line. They refused to give us tickets for 7:45 and said we'd have to wait until 9PM. We asked to speak to a manager who told us the same thing. The gentleman at the next window was yelling at the attendant and it sounded like he was having a similar issue. Leaving at 9 would have meant no sunset and would have messed up our dinner plans for later that evening. We were disappointed that Goldstar would do business with a company that really seems not to care about customers and that seemed to be trying to get away with such a blatant case of bait and switch.