Monday July 4, 2011 / 6:30pm (Boarding begins at 6:00pm)Independence Day Fireworks Cruise Aboard The Jewel Yacht
2430 FDR Service Road E
New York, NY 10010
How was your experience?
Macy's Fireworks show was great, however the Jewel Yacht and the staff of OnCruises.com who were running this event not so much. From the moment we got there, it was nothing but disorganization. People were told that the lines were split by the alphabet for first names, but also by last name, no one seemed to know what was going on, making one line clearly longer than the other and no one willing to help. The women who were giving out the tickets were unfriendly and rude, one was even insulting the security guard right in front of the customers. People were confused and unhappy and had a lot of questions but no one was willing to answer. Upon getting on the boat, i went to get my husband and I a drink but was informed open bar was not available yet. No one had mentioned anything about a cash bar at any point. The boat was overcrowded and there were not enough chairs for everyone. When i asked a woman working there, where i was supposed to eat, she just gave me a shrug. They called people down for the buffet at 7, but made us wait for 20 more minutes before they started serving. Someone waiting in line behind who had paid for tickets almost didn't get on the boat b/c the staff said it was at capacity. Isn't that something you should plan on in advance? I will not be taking a cruise with this company again. Goldstar, you should definately not work with this company either. Your customers were not happy and what should have been a pleasant evening, was definately not.