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Snail Mail UsGoldstar Events, Inc. 32 6th Avenue, 23rd Floor New York, NY 10013
Or, maybe the answer is right here, in our FAQs:
- COVID Safety Measures
- How Seats Are Assigned
- Add a Ticket
- Sit With Friends
- Transferring Tickets to a Friend
- Accessible Seating & Services
- Forgotten/Changed Password
- Deactivate Account
- Looking for Dates Not Posted
- Trouble Buying Tickets
- How to Claim Tickets
- Cancelled or Postponed Events
- Email Preferences
COVID Safety Measures
We do our best to highlight all relevant COVID-related safety requirements for every live event we list (including up-to-date face mask and proof-of-vaccination protocols), but these policies can vary from venue to venue and are subject to change at any time.
We recommend that you check the venue's website as well as any local public health guidelines for additional attendance requirements that may be enforced at an event. Of course, if you need any help or have any questions, you can always contact us at firstname.lastname@example.org.
How Seats Are Assigned
Most of the time, when you buy tickets from us, the event organizer assigns you a seat and it’s waiting for you when you arrive. We guarantee you'll be seated in the section/price level you purchased. And if you buy multiple tickets in a single transaction, those seats will be grouped together. If you buy general admission tickets, you'll pick your own seat when you get to the event.
But, some of our etickets do give you an instant seat assignment. You’ll see your seats when you get those tickets emailed to you.
Add a Ticket
For most events, if you want to buy more seats next to the ones you've already purchased on Goldstar, hit the "Add Tickets" button on your “Your Tickets” page and the new seats will automatically be grouped with your existing order.
If you forget to use "Add Tickets," email us your confirmation numbers after you buy. We can usually group your seats.
Due to the way some box offices work, and the way our etickets are automatically assigned, some events don't offer the "Add a Ticket" option. For these events, you’ll need to purchase all the seats you'd like together at the same time. For events this applies to, you'll see this notice before you check out: "Goldstar's Add a Ticket feature can't be used for this event."
Sit With Friends
If your friends want to buy their own tickets and be seated next to you, use our "Sit with Friends" feature. It'll create a special link your friends can use to buy tickets that’ll be grouped with yours.
If you forget to use "Sit with Friends," email us your confirmation numbers after you buy. We can usually group your seats together.
Due to the way some box offices work, and the way our etickets are automatically assigned, some events don't offer "Sit with Friends." For these events, you must purchase all the seats you'd like at the same time. For events this applies to, you'll see this notice before you check out: "Goldstar's Sit with Friends feature can't be used for this event."
Transferring Tickets to a Friend
The person whose name is on the will-call list (with photo ID) can pick up tickets. If you need to change the name on your tickets, you can do that with most of the tickets we sell. Just go to your account, and under “Your Tickets,” select the tickets you need to change and click “Change Name.” If that’s not working or you have questions, you can contact us and we’ll help you out.
We get it, plans change. That’s why we think you should be able to change your tickets, too. With Easy Cancel you can get Goldstar credit (which never expires) or exchange your tickets before the event goes off sale. It’s not available for every event (yet), but the page where you got your tickets will let you know if you’re able to cancel.
You can get more details on Easy Cancel here, or email us if you have questions.
Accessible Seating & Services
If you need accessible seating or other accessible services like audio description, ASL-interpreting or open captioning, go ahead and buy your tickets so you don’t risk them selling out, and email us right away (or reply to the purchase confirmation we send you). Let us know your needs and we’ll get in touch with the venue for you. Not all venues offer accessible seating and other services, but we’re typically able to work it out, and we'll certainly do our best to make it happen.
In order to protect your privacy, we can't see your password in our system. This means we can’t tell you your password if you forget it. Don’t worry, though. You can easily reset your password yourself. Visit the reset password page and enter your email address. Then check your email for the link.
If you know your password and simply want to change it, log in to the site and go to your Account page.
Or, if you don’t want to bother with a password at all, you use our log in with email feature. It’ll send an email to you with a link to login, no password needed.
To completely deactivate your Goldstar account so you no longer receive emails or have access to the site, go to your edit profile page. Below your account information is a link to deactivate your account. This will delete your account, including your entire purchase history, and can't be undone. If you want to join us again later, you’ll have to sign up for a new account.
Looking for Dates Not Posted
We sell as many different dates and offers as we can, but we don’t typically have all dates to each event, because the venues/promoters might not sell every date through us. We’re constantly updating the site with new offers, so check back often if you don’t see the date/offer you want. Also, you can “Like” events/venues so you'll get an email when we add new dates to the event/venue you’re interested in.
Trouble Buying Tickets
If you’re having trouble buying tickets, it might be because you don’t have cookies enabled in your browser. Cookies are used by the browser to remember things like login info, and when they’re disabled, a lot of websites won’t work right. Double check that your browser is set to accept cookies. If you’re not sure how to do that, email us and we’ll help out.
You’ll also want to make sure you’re using the latest version of your web browser. When you download the latest updates, this’ll often solve your checkout problems.
How to Claim Tickets
It’ll say clearly on the checkout page how you’ll get your tickets. Most events on our site work on the will-call method, meaning your name will be on the will-call list, and you’ll pick up your tickets at the venue just before the event. The person whose name is on the will-call list can claim the tickets, and you’ll be asked to show a photo ID. If you need to change the name on your tickets, you can do so with most tickets we sell. Just go to your account, and under “Your Tickets,” select the tickets you need to change and click “Change Name.” If that’s not working or you have questions, you can contact us and we’ll help you out.
For certain events, tickets are sent by mail. Look for the "Shipping Information" section on the checkout page for specific mailing info.
For other events, you might get an electronic voucher or an e-ticket to give to the venue for admission. Events that use e-tickets will state clearly on the checkout page how you go about reserving (if necessary) the date/time you’d like to use your e-ticket, as well as any other info you’ll need to get into the event.
Cancelled or Postponed Events
If an event is cancelled or postponed, we’ll contact you and issue a credit to your Goldstar account. When we contact you, we’ll also let you know of any other options that may be available (such as rescheduling to another date). If you have any questions about the available options or want to see what else is possible, please email us at email@example.com. We’ll find out if any other options are available under the event organizer's terms and conditions.
All of our promotional emails are optional, and you can opt out of them and still keep your membership active so you can shop the site and buy tickets. To unsubscribe or to add new email subscriptions, go to the Email Subscriptions page. You can also change or update your email address and password from the Account page.
When you join Goldstar, you’ll be signed up for our Weekly Newsletter, which goes out by email every Tuesday. It’s full of events in your area, with tickets often at half price or better. You’ll also be signed up for our daily emails. These go out several times a week to show off really cool events and extra great deals, like special prices and even complimentary tickets. Finally, you’ll be signed up for our special promotions and contest announcements, which go out once or twice a month. If this is too much for you, you can adjust your subscriptions at any time.