Frequently Asked Questions
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- How Seats Are Assigned
How Seats Are Assigned
When you buy tickets from us, we don't assign you a seat. The ticket supplier does that on their end. We will guarantee you'll be seated in the section/price level you bought. And if you buy multiple tickets in a single transaction, those seats will be grouped together. If you buy general admission tickets, you'll pick your own seat when you arrive at the venue.
- Add a Ticket
Add a Ticket
For most events, if you want to buy additional seats next to the ones you've already purchased on Goldstar, just click the "Add a Ticket" button and the new seats will automatically be grouped with your previous order.
If you forget to use "Add a Ticket," just email us your confirmation numbers after you buy. The ticket supplier can usually (but not always) group your seats.
Due to the way some box offices work, some events don't offer the "Add a Ticket" option. For these events, you must purchase all of the seats you'd like together in a single transaction. For the events this applies to, you'll see this advisory before you check out: "Goldstar's Add a Ticket feature can't be used for this event."
- Sit With Friends
Sit With Friends
If your friends want to buy their own tickets and be seated next to you, just use our "Sit with Friends" feature. It'll create a special link that your friends can use to buy tickets that will be grouped with yours.
If you forget to use "Sit with Friends," just email us your confirmation numbers after you buy. The ticket supplier can usually (but not always) group your seats together.
Due to the way some box offices work, some events don't offer "Sit with Friends". For these events, you must purchase all the seats you'd like grouped in a single transaction. For the events this applies to, you'll see this advisory before you check out: "Goldstar's Sit with Friends feature can't be used for this event."
- Transferring Tickets to a Friend
Transferring Tickets to a Friend
The person whose name is on the will-call list (with photo ID) can pick up tickets. If you need to change the name on your tickets, we can often make that happen if you give us enough notice. Just email us and let us know the first and last name you want on the tickets, and if we’re able to change the name, we’ll do it.
If this comes up, let us know and we'll do what we can to help. Sometimes we have more options than at other times, so email us (the earlier, the better) and we'll figure out what's possible.
- Special-Needs Seating
Purchase your tickets to avoid the risk of sell-out, and email us right away (or just reply to your purchase confirmation). Let us know your special needs and we’ll get in touch with the venue for you. Not all venues offer special-needs seating, but we’re typically able to work it out, and we'll certainly do our best to make it happen.
- Forgotten/Changed Password
In order to protect your privacy, we can't see your password in our system. This means we can’t tell you your password if you forget it. Don’t worry, though. You can easily reset your password yourself. Just visit your reset password page and enter your email address. Then check your email for the link. It’s that simple.
If you know your password and simply want to change it, log in to the site and go to your My Account page, where you’ll be able to change it to whatever you’d like.
- Deactivate Account
To completely deactivate your Goldstar account so you no longer receive emails or have access to the site, go to your edit profile page. Below your account information is a link to deactivate your account. This will delete your account, including your entire purchase history. If you want to access the site again later, you’ll have to sign up for a new account.
- Looking for Dates Not Posted
Looking for Dates Not Posted
We sell as many different dates and offers as we can, but we don’t typically have all dates to each event, simply because the venues/promoters haven’t chosen to sell every date through us. We’re constantly updating the site with new offers, so check back often if you don’t see the date/offer you want. Also, you can click the “Star” button so you get an email when we add new offers to the event/venue you’re interested in.
- Trouble Buying Tickets
Trouble Buying Tickets
If you’re having trouble buying tickets, it might be because you don’t have cookies enabled in your browser. Cookies are used by the browser to remember things like log-in info, and when they’re disabled, a lot of websites won’t work right. Double-check that your browser is set to accept cookies. If you’re not sure how to do that, just email us and we’ll help out.
You’ll also want to make sure you’re using the latest version of your web browser. When you download the latest updates, this’ll often solve your checkout problems.
- How to Claim Tickets
How to Claim Tickets
It’ll say clearly on the checkout page how you’ll get your tickets. Most events on our site work on the will-call method, meaning your name will be on the will-call list, and you’ll pick up your tickets at the venue just before the event. The person whose name is on the will-call list can claim the tickets, and you’ll be asked to show a photo ID. If you need to change the name on the tickets, we can probably do it with advance notice. Email us to find out.
For certain events, tickets are sent by mail. Look for the "Shipping Information" section on the checkout page for specific mailing info.
For other events, you might get an electronic voucher or an e-ticket to give to the venue for admission. Events that use vouchers or etickets will state clearly on the checkout page how you go about reserving (if necessary) the date you’d like to use your voucher or e-ticket, as well as any other info you’ll need to get into the event.
- Cancelled or Postponed Events
Cancelled or Postponed Events
If an event is canceled by the ticket supplier, we’ll refund you for the tickets and service fees. If an event is postponed (which is rare), we’ll work with the venue and keep you posted on how the reschedule will be handled.
- Email Preferences
All of our emails are optional, and you can opt out of them and still keep your membership active so you can shop the site and buy tickets. To unsubscribe or to add new email subscriptions, go to your My Account page and click the “edit” button. You’ll see a complete list of emails we send. Just check or uncheck the boxes next to each, and click “update settings.” You can also change or update your email address and password from the My Account page.
When you join, you’ll be signed up for our Weekly Newsletter, which goes out by email every Tuesday. It’s chock full of events we’re selling in your area, with tickets often at half price or better. You’ll also be signed up for our Featured Today emails. These go out several times a week to show off really cool events and/or extra great deals, like special prices and even complimentary tickets. And then there’s the list for special contest announcements (maybe once a month), which is the other thing you’ll be signed up for when you join.
But we have more. If you want early access to our offers before the weekly newsletter hits everyone’s inbox on Tuesday, you can become a Red Velvet member, which gets you the First Look, a sneak preview on Monday night. Plus, you get a bunch of other great perks.