soar1220’s Event Journal

Single mom 920
Sunday May 12, 2013 / 2:00pm
Single Mom the Musical
2 tickets
Platinum Seating Section (Rows 7-9) (today only)

How was your experience?

Clear I hated it I didn't like it It was OK I liked it I loved it!
We bought tickets for "show only" Sunday 5/12 2pm. We arrived 1:45pm expecting the brunch to be winding down, yet when we arrived the hostess welcomed us to enjoy the brunch table Our thought was they had opened the brunch to everyone in an effort to clear the food. My daughter placed a small amount of Ceasar Salad and half a piece of Talapia on a plate (I wasn't hungry) and we sat down. Within a few short minutes or waiter came and asked if we had purchased tickets with the brunch included, I shared we had not, but we were welcomed to it by the hostess. He said he would check. My daughter had not taken a bite of any food when he returned and said they recommended we pay the $24.99 for the added brunch, so we asked him to clear the plate. A few minutes later we decided to order coffee and share a slice of cheesecake listed on the menu at $5.95. Service was poor, asking for refills of coffee and water throughout. When the show ended our bill showed $6.95 for the cheesecake. My daughter inquired and the waiter response was "yeah, I know." My daughter insisted he change it based on the principal that a customer should only be charged what the menu indicates. He reluctantly said he would fix it and returned saying, "here it is with the discount" so my daughter made sure he understood it was not a "discount" it was what the menu indicated the price was. And while the show was entertaining, but also awkward at times, the price on Goldstar helped balance what was a less than delightful time on Mother's Day. The show was late starting due to the brunch and we had plans with other family following so we were a little concerned. This venue needs to spend some time on customer service and the training of its wait-staff.