Spa appointments purchased through Goldstar do not allow for the customer to specify the gender of the therapist providing the service. This price does not include gratuity. As a courtesy to your therapist, it's recommended that you tip based on the full-price of the service. Treatments purchased are not interchangeable and are for the time and date booked only. Appointments cannot be purchased and subsequently moved to another time or date. Additionally, we cannot reschedule late or missed appointments.