Accessible or ADA seating may be available. Please contact us before buying tickets to make arrangements.
Each ticket is valid only for the date and time slot you purchased for and printed on your Goldstar purchase confirmation. Each ticket is good for one (1) individual admittance only. No exchanges or refunds. All tickets are reserved in one hour blocks. Your hour begins at the time printed on your Goldstar purchase confirmation. Please arrive at least 15 minutes before your scheduled ticket entrance time. In the event you arrive after your scheduled time slot, you will be able to join the next available time slot that is not sold out. Entry is on a first come first served basis. This event is not recommended for children under age 14. While children under 14 must be accompanied by a parent or guardian, there will be no refunds after a ticket is purchased and a patron has entered The Awakened Experience. This event is not recommended for people with heart or back problems, pregnant women, and people prone to seizures (flashing lights are used in this event) or anyone who has an affliction that is made worse by fear, anxiety or flashing lights.