The Goldstar ticket price includes insurance that covers accidental damage only. A valid credit card must be presented at the time of bike pick-up. PLUGZ charges the full retail amount of the bike if the bike is lost, stolen or damaged beyond repair. Renters must be 16 and older, and 5 feet and taller. Rentals include a Plugz Electric Bike, front basket, cargo rack, front light, rear deflector and horn, map of San Francisco with suggested rides, U-Lock, and helmet. Wear seasonally appropriate clothing (not too loose) and closed-toe shoes. Remember your camera, and please pack lightly, as you will be riding with your belongings. In the event of severe or dangerous weather conditions, PLUGZ will issue a full refund. If weather conditions are questionable on the day for which you purchased a rental, please call 1-877-737-5849 to inquire whether rentals are still being permitted.