Accessible or ADA seating may be available. Please contact us before buying tickets to make arrangements.The Smithsonian's National Zoological Park makes every effort to accommodate visitors with physical disabilities.
Parking spaces are reserved for disabled guests in Lots A, B, and D. (See map.)
Wheelchairs (non-motorized) are available from the Visitor Center Information Desk (near Lot A) and the Information Stations at Panda Plaza (Lots A/B) and Lion/Tiger Hill (Lot D). There is no charge for wheelchairs but a deposit is required.
All Zoo exhibits are wheelchair-accessible. However, please be aware that the Zoo is located on hilly terrain in Rock Creek Park.
In the Visitor Center lobby, a lift gives wheelchair users access to restrooms, water fountains, the Asia Trail shop, and "How Do You Zoo?" Restrooms located along Olmsted Walk are accessible.
Visitors may arrange for sign-language, oral, or cued-speech interpreters for scheduled daily programs by calling 202.673.7800 (TTY) or 202.633.3025 (voice) at least two weeks in advance.
Tours for visitors with hearing or visual impairments may be arranged on a Saturday or Sunday morning by calling 202.673.7800 (TTY) or 202.633.3025 (voice) at least four to six weeks in advance.
Zoo welcomes service animals. However, such animals must be walked to another area of the park in the unlikely event that Zoo animals become disturbed.
If you need any assistance, please ask at any Information Station or Parking Booth.
If you are in doubt about the weather for an event, please check the Professionals in the City's website or check their voicemail at 202-686-5990. If this event is postponed due to adverse weather, the website and the outgoing recording both will state that this event has been postponed due to adverse weather. If the website and the outgoing recording do not both explicitly state that the event has been postponed due to adverse weather, it means that this event is still going on as scheduled.